The description of the Ticket
| Class name | Ticket | |
| Specification | A class that defines a collection of attributes that makes a ticket. Ticket is a term used in internet support to submit a problem specification. | |
| Super Class | No super class | |
| Attributes | id | An identification number of a ticket |
| type | type of the ticket, if it is a defect, enhancement or task | |
| time | this shows when the ticket was created to the system | |
| changetime | this shows the most current time when the last comment was posted, or attachement | |
| component | In this case this shows which component is concerned in a ticket | |
| severity | this describes how critical is the problem | |
| priority | this describes how is the priority of the ticket | |
| owner | this is the name of the person who will be responsible for the ticket | |
| reporter | name of the person who creates a ticket | |
| cc | Carbon copy to someone else than owner | |
| version | version of the system reported | |
| milestone | this denotes how far the issue has been resolved | |
| status | Shows the stage process of the ticket issue. | |
| resolution | Like status but shows that the ticket is valid, a duplicate or fixed. | |
| summary | Short title of the ticket. | |
| description | Short explanation of the ticket. | |
| Keywords | this are map words to be used for indexing or searching tickets | |
| Associations | No associations | |
The description of the TicketAttachment
| Class name | TicketAttachment | |
| Specification | This is an extra file which is added to the ticket as a supporting document or a reference. it can be any type of document file in electronic form. | |
| Super Class | No super class | |
| Attributes | type | This defines to what is the attachment attached to. e.g. ticket or wiki |
| id | identification number of the attachment | |
| filename | This is a name of the attachment. | |
| size | size of the attachment in bytes | |
| time | The time an attachment has been added. | |
| description | short summary about the attachment | |
| author | the name of the person who added an attachment | |
| ipnr | ip number | |
| Associations | No associations | |
The description of the TicketComment
| Class name | TicketComment | |
| Specification | Test description added as extra information to the ticket, it can be an advice, or criticism. | |
| Super Class | No super class | |
| Attributes | ticketId | unique identification of a comment |
| createTime | The time when the comment was added. | |
| owner | This is the name of the person who will be responsible for the ticket. | |
| content | The text content of the comment. | |
| Associations | No associations | |
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